When purchasing online using your credit card, all of your information is entered into an SSlsecure web page, Your information is then SSL-encrypted and sent directly to our credit cardprovider's network (shopify Payment), where your card and transaction are authorized and approved. Yourcredit card information is not stored on our servers

Your credit card will be charged within 24 hours from the time you place your order

Promotion and discount codes cannot be used in conjunction with other promotions and discountsunless stated otherwise.

We will email your tracking information as soon as your order has shipped. Usually, you willreceive the tracking number one day after we have shipped your order.

We accept all major credit cards (VISA, Mastercard, AMEX, Apple Pay) and PayPal payments via Shopify Payments. We do not accept personal checks, money orders, or cash on delivery.

We reserve the right at any time after receipt of the order to accept or decline the order, or anyportion thereof, in our sole discretion, even after the Customer receives an order confirmation orafter the credit card has been authorized. lf the credit card has already been authorized for thepurchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed will be subject to a cancellation fee of 30%of the Total Price regardless of the time the order has been placed (even if it is just a second later)as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be canceled.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Hand-making these items generally takes anywhere from 4 to 6 weeks. Because we make every hair by hand, this process takes a long time,but is so worth it!

You can contact us through our contact page! We will be happy to assist you.

All refunds will be credited to your original form of payment. lf you paid by credit or debit card,refunds will be sent to the card-issuina bank within 7-10 business davs of receiot of the returneditem or cancellation request. Please contact the card-issuing bank with questions about when thecredit will be posted to your account.lf you haven't received a credit for your return yet, here's what to do: Contact the bank/credit cardcompany.lt may take some time before the refund is posted to your account

Please be advised that your shipping address cannot be revised after the order has beenprocessed or shipped. Kindly update your shipping address to your residential address instead ofyour vacation address as we do not know how long the destination's customs department will havethe package on hold.

A free shipping option is available for all orders. Your order will be shipped using expressshipping.

The prices displayed on our site are tax/customs included

Write content to answer to common questions your customers may have about your products, shipping policies..

Please contact us within 7 days from receiving your order if you received merchandise that isincorrect, missing, and/or defective. Please include your order number, photographs of the item(s)and all related references upon receiving your package. We will do our very best to resolve yourcase as soon as possible.

Processing returns may take up to 2-7 business days from the day we receive your return. We willemail you to confirm once your return has been processed.